Refund & Returns Policy

If you are not satisfied with your purchase, you may request a return under the following conditions:

• Returns must be initiated within [X] days of receiving the product.
• The product must be unused, unopened, and in its original packaging.
• The item must be in the same condition as received, with all seals, labels, and accessories intact.
• A valid proof of purchase (receipt or order confirmation) is required.

To initiate a return, please contact our customer service team at info@dambuluayurvedic.lk with your order details and reason for return. We will guide you through the return process.

Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed within [X] business days, and the amount will be credited back to your original payment method.

Please note:

• Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping may be deducted from your refund amount.
• If your return is rejected for not meeting our criteria, we will notify you and the product can be sent back to you at your expense.

We only replace items if they are defective or damaged. If you received a faulty or damaged item, please contact us within [X] days of receiving the product and provide clear photos of the damage. Once verified, we will send you a replacement product or offer a refund based on availability.

The following items cannot be returned or refunded:

• Ayurvedic and herbal supplements once opened.
• Personal care and hygiene products.
• Perishable goods such as food, drinks, or other consumables.
• Gift cards or promotional items.

If you have not received your refund within the expected timeframe:

• First, check your bank account or payment provider.
• Then contact your credit card company or bank, as processing times may vary.
• If you still have not received your refund, please contact us at info@dambuluayurvedic.lk for further assistance.

Unless the item was received in a damaged or defective condition, you will be responsible for the shipping costs when returning your product. We recommend using a trackable shipping service to ensure safe delivery of the returned item.

For any questions or concerns regarding our Refund and Returns Policy, you can reach us at:

We value our customers and strive to ensure a smooth shopping experience. Thank you for choosing Dambulu Aushadha Ayurvedic Pvt Ltd.